Human resource management Essay Example | Topics and Well Written Essays - 2500 words - 3

Human resource management - Essay Example Employee surveys have been invariably defined as questionnaires that employees are required to ensure that they fill out. These questionnaires are designed to enquire about some specific information that the employers might wish to know. Employers can be able to administer their company employees with these employee surveys at any time and these employee surveys are often given to employees at the time of their exit interviews. Of significant importance to note is that there happens to fundamentally be no incorrect answers on employee surveys as these surveys are not regarded to be tests and are mainly opinion based (McConnell, 2003). An effective employee survey can greatly help Jollibee Food Corporation in catalyzing, partnership with employees, motivation and communication. Attributes such as organizational vitality, morale, commitment and productivity can also be substantially improved throughout the organization by acting upon and listening to the suggestions proposed by the emp loyees. To achieve its effectiveness this survey plan of the corporation’s employees will look into some of the critical aspects of effectively administrating an employees’ survey. Some of these aspects include defining what the survey will aim to achieve, the risks and challenges that will probably be experienced in administrating the survey, the costs involved, the expected benefits as well as the measures that will be undertaken to ensure that the employees’ survey is conducted in an ethical and professional manner. Table of Contents Executive Summary 2 What The Employee Survey should be able to Achieve 5 Challenges Experienced in the Effective Administration of a Survey 5 The Risks, Costs and Potential Difficulties That can arise in the Administration of an Effective Employees Survey and the Possible Measures that can be taken to effectively manage them 7 The Expected and Possible Benefits of the Research Survey 11 Measures that will serve to ensure that the Survey is conducted in an Ethical and Professional Manner 11 Conclusion 13 Bibliography 14 What The Employee Survey should be able to Achieve The Employee survey should help employers measure some of the critical aspects of the workplace such as the general effectiveness of the organizational processes, the employee morale in the organization. Employees are able to provide relatively accurate measures of these aspects as they are directly responsible for facilitating the different operations of the organization and as a result of their being directly in the action, these employees have an accurate perception of the state of things in the organization, what needs to be improved as well as how the organization’s different processes work. After the outcomes of a survey have been collected and effectively analyzed, in order for Jollibee Food Corporation to be able to effectively reap the benefits of the data received from the survey, employers can proceed to implement a raft of organizational changes to help in the creation of more efficient and effective processes, in addition to aiding in the uplifting of the morale within

How do you create a truly customer-centric islamic financial Essay

How do you create a truly customer-centric islamic financial institution - Essay Example More particularly, in case of retail banking range of bank networks, size is an important factor, in which they are seen to suffer heavily (Presley, 2013). Figure 1 Source: (Garbois et al., 2012) Therefore, the Islamic banks should focus on these two areas; firstly on other channels like phone banking and online banking in order to increase market share. Secondly, the Islamic banks should also look for establishing alternative branch model depending on the needs of the customers. The alternative branch model also offers other advantages like reduction in operating cost, set-up time and capital investment. When the Islamic banks are competing with the conventional banks, it signifies that they are attracting the customers, who give less significance to the Sharia compliance while conducting their financial deals and more importance is given to the efficient services and products that are offered by the banking market in large (Anon, 2010). The three key elements that are most importan t while targeting the right customers segment are; firstly, is the identification of the customers segment that is least open to the Islamic banks for their financial purposes. This step leads to identification of the exclusion. ... Designing strategies to attract these customers can make the Islamic banks much more competent to face the competition from the conventional banks. In order to achieve this objective, the banks need to identify broader set of customer’s requirement and remain at par with the conventional banks in regards to pricing and ease of use. In this context, product innovation should be given paramount importance. There are some products that can be offered in the new Islamic banking structure that are not in compliance with the Sharia law like the hedge fund, which are for the high net worth individuals and derivatives, that are for the corporate clients. Some Islamic banks are now seen to offer derivative products by going against the compliance law (Bock, 2010). Top tips for creating and maintaining a customer-centric organisation In order to create a customer centric image, the organization needs to emphasize on the environmental and social efforts and apart from these, ethical valu es should also be given importance. In order to incorporate those in the Islamic banks, the employees should be educated about the Islamic bank structure and products. Customers play a very important role in generating revenue and sales for the organization, whether it is financial or any non-financial institution. Studies have shown that customer focus is very low in Islamic banks. Therefore, in order to increase the revenue, customer satisfaction should be the top priority. Following should be done in order to focus on the customers: Whenever dealing with any product, the salesperson needs to be very well aware of the product and services they are offering. This awareness is seen to